Contact Us

We're here to help.

Whether you have questions about your order, shipping, products, or anything else, our support team is happy to assist you.

Customer Support

📧 Email: support@truetailsupply.shop

💬 Live Chat: Available on our website (bottom-right corner) for instant assistance during support hours

⏰ Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.

Order Support

For questions regarding your order, please include:

• Your order number
• Your full name
• The email address used during checkout

This helps us assist you more quickly.

Need Help?

You can contact us regarding:

• Order status
• Shipping updates
• Product questions
• Returns and refunds
• General inquiries

Thank you for choosing True Tail Supply.

We're committed to keeping tails happy and pet parents satisfied.